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CUSTOM LOGISTICS LLMS / WHITE-LABEL PRODUCT
Custom logistics LLM systems, shipped under your brand.
Sumlabs builds, adapts, and operates model systems for tender intake, quote processing, inbox coordination, and exception handling. You own the product and customer; we supply the model, freight evaluations, runtime, and human controls.
Your brandYour customerCustom model + runtime
AVAILABLE
A rate confirmation becomes a structured freight job.
The system advances only through the authority assigned to this workflow.
OPERATING MODEAvailable foundation + human control
SOURCE RECEIVED
NPRIVATE
MODEL
MODEL
Fresno, CA → Chicago, IL05/15 · 42,000 lbPickup time: missing
H
HUMAN CHECKPOINTA required pickup time is missing
REVIEWAsk operations before record creation
OUTPUTStructured tender + exception✓
YOUR BRAND → CUSTOM LLM SYSTEM → FREIGHT WORKFLOW → HUMAN APPROVALNO ACTION OUTSIDE ASSIGNED AUTHORITY
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THE VERTICAL SYSTEM LAYER
A foundation-model API is the starting point. Sumlabs is the logistics system around it.
OpenAI or Anthropic can supply intelligence inside the architecture. Sumlabs supplies the freight-specific data loop, evaluations, tools, human controls, and operated runtime required to make that intelligence a partner product.
| Decision | Your team + model API | Generic agent platform | Sumlabs |
|---|---|---|---|
| Primary product | A powerful model API | Horizontal assistant or builder | Partner-branded freight workflow system |
| Optimization target | Whatever your team implements | General tool use | Acceptance on tender, quote, inbox, and exception work |
| Data + evaluations | You design both | Generic templates | Partner gold examples + freight evaluation sets |
| Integrations | You build and maintain them | Broad connectors | Scoped tools into your systems |
| Human authority | You implement it | Usually configuration | Auto, Draft, and Ask Human runtime states |
| Deliverable | An internal engineering project | A configurable copilot | An operated capability under your brand |
CUSTOM MEANS EVALUATED FOR THE JOB
We select the base model, add retrieval, rules, and tools, and change model weights with fine-tuning or adapters only when freight evaluations show a measurable gain.
See the model method03
THE WHITE-LABEL OPERATING MODEL
Your brand on the product. Our model system underneath.
You retain the broker relationship, pricing, and product surface. Sumlabs operates the custom model, workflow runtime, human controls, and release loop inside that boundary.
PARTNER BRINGS01
01Broker customers
02Workflow + system access
03Gold examples + reviewers
04Scoped permissions
YOU OWNTHE
CUSTOMERONE PRODUCT / TWO LAYERS
CUSTOMERONE PRODUCT / TWO LAYERS
SUMLABS DELIVERS02
AModel system adaptation
BFreight evaluation sets
CRuntime + tool adapters
DRelease monitoring
You own the customer, the brand, and the data path. Sumlabs operates the model system inside that boundary.
PARTNER PREVIEW
ops.northstar.ioSECURE
WORKFLOW / LOAD INTAKE
Good morning, Alex.
AGENT RUNNINGREF #240819
ORIGINChicago, IL
→
DESTINATIONMemphis, TN
Extracting tender data and checking tenant rules before TMS writeback.
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Partner-branded product
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Tenant-specific evaluations
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Scoped workflow authority
04
Operated release lifecycle
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EVALUATED FREIGHT JOBS
The jobs this system is evaluated to do.
Each workflow names the input, system actions, human checkpoint, output, and availability. The target is not a good conversation; it is an accepted freight outcome.
Available
Receive a broker email, persist the thread, parse its attachment, and route exceptions.
INPUTEmail + RC-4821.pdf
→
AGENT ACTIONS1Verify + deduplicate2Store thread + attachment3Parse + classify
→
HUMAN CHECKPOINTUnmatched sender, missing fields, or conflicting terms
→
OUTPUTParsed document + classified thread
SystemsMailgun inbox · Object storage · Document parser
Authority modelAuto, draft, or ask-human is set per workflow
CONTROL MODE / Ask human
Stop on missing context or policy judgment
The agent records the question and changes the workflow to waiting_for_human.
POLICY
on_uncertain: ask_humanLIVE DECISION LOGREV 18
01Conflicting pickup dateDONE
02No rule resolves conflictDONE
03ask_human calledDONE
04Operator notifiedNOW
H
WORKFLOW STATEPaused safely
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Miles.PROOF, NOT A CHANNEL COMPETITOR
The reference implementation behind the claims.
Miles is how Sumlabs proves the communication, document, quote, routine, identity, and human-escalation foundations exist.
In partner deployments, the capability ships under your brand and inside your customer relationship.
See the Miles foundations ↗MILES / CAPABILITY EVIDENCEVERIFIED SCOPE
AVAILABLE FOUNDATIONS
01Email intake + durable threadsAVAILABLE
02Attachment storage + document parsingAVAILABLE
03Structured quote draftsAVAILABLE
04Exact identity matchingAVAILABLE
05Scheduled routines + tasksAVAILABLE
06Draft, send, and ask-human statesAVAILABLE
PARTNER PREVIEWLive freight SMS delivery + response policy
INTEGRATION GATECarrier verification, booking + TMS writeback
YOUR BRAND YOUR CUSTOMER YOUR DATA PATH
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ONE-WORKFLOW PILOT
Start with one
freight workflow.
Define the job, the evidence, the tools, and the human boundary. Expand only after the workflow passes an agreed acceptance test.
- 01
Scope the job
Choose one repeatable broker workflow and define the operating boundary.
- 02
Build the evaluation set
Turn representative work and operator judgment into acceptance cases.
- 03
Connect scoped tools
Expose only the reads, writes, and communication actions the job requires.
- 04
Run a controlled pilot
Measure the workflow with Draft and Ask Human enabled before expanding authority.
- 05
Package for your brokers
Release the proven capability under your brand across the installed base.
Bring us one freight workflow ↗For TMS vendors, logistics platforms, and service firms that already sell to freight brokers.