Structured intake
Convert unstructured tenders and documents into a reviewable workflow input.
01
MILES / REFERENCE PRODUCT
A freight product built on Sumlabs.
Miles shows how Sumlabs communication, document, quote, routine, identity, and human-escalation capabilities can become a broker-facing operating product.
POWERED BY SUMLABS
Miles.
The reference implementation.
Miles packages inbox, documents, quote drafts, routines, channels, identity controls, activity events, and human escalation into a single product direction for freight brokers.
It is not presented as evidence that carrier verification, automated negotiation, booking, or TMS writeback are shipped end to end from this repository.
01
Intake
Store, thread, classify, and parse inbound email documents.
02
Draft
Extract commercial data into a review-ready quote record.
03
Coordinate
Link exact identities and stage contextual replies.
04
Escalate
Pause a thread when policy or missing context needs a person.
05
Commit
Target booking and TMS writeback after partner acceptance gates.
One product. Multiple channels. Visible authority.
Freight work moves between email, voice, SMS, documents, verification sources, and the TMS. Miles demonstrates the channel foundations and makes operator decision points explicit before higher-risk freight actions are connected.
Conversation coordination
Persist email and SMS threads, resolve exact identities, and retain full context.
Controlled action
Use scoped tools in auto, draft, or ask-human mode according to partner policy.
Exception handling
Return identity, pricing, policy, or service exceptions to an operator with context.
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MILES
Need a ready-to-use broker product
instead of a platform?
Talk with the Miles team about the reference workflow and current product fit.